Chris is an award-winning community and collaboration leader, who always thinks "people first, technology next."
For more than 20 years, he has helped organizations build relationships with their audiences through strategic communication, community management, content development, and global business strategy.
He believes in the proven power of community to deepen trust, increase loyalty, lower costs and grow revenue. And that power comes when you align community with real business goals to design meaningful online experiences and deliver measurable business results.
He is driven by a passion to empower companies to leverage the power of community as a strategic asset and competitive advantage in the marketplace.
In 2005, Chris began his community journey launching and growing a live music community that explores and celebrates the concert fan experience. Throughout his career he has helped agencies, clients and big brands build strategies that engage and deepen relationships with their customer and employee audiences. Currently, he is Head of Community at Esri. Chris speaks, teaches and consults regularly. Contact Chris.
Partnering with internal stakeholders are key to community growth and customer connection. Chris shares how to engage, nurture and measure those relationships.
Chris discuss the value and how to integrate qualitative metrics and storytelling into community strategy and regular reporting.
As part of the SOCM 2022 working group, Chris shares insights on the growth and increasing investment in leadership engagement and advocacy programs.
Chris shares the importance of building trust by creating an internal stakeholder communication strategy to ensure your customer community strategy is successful.