Chris is an award-winning enterprise community builder, futurist and workplace collaboration expert. For more than 20 years, he has helped organizations leverage the power of community and collaboration to deepen trust, increase loyalty, build better products, drive engagement, save millions in costs and grow top-line revenue.
As a speaker, advisor and strategist, Chris has helped organizations transform disengaged customers into loyal and passionate brand advocates. He has led companies to create a digital workplace that connects and builds strong employee relationships and networks. Currently, Chris is Head of Community at Esri. He speaks, advises and leads workshops to empower leaders to leverage community as a strategic asset in the workplace and a competitive advantage in the marketplace. Contact Chris.
Partnering with internal stakeholders are key to community growth and customer connection. Chris shares how to engage, nurture and measure those relationships.
Chris discuss the value and how to integrate qualitative metrics and storytelling into community strategy and regular reporting.
As part of the SOCM 2022 working group, Chris shares insights on the growth and increasing investment in leadership engagement and advocacy programs.
Chris shares the importance of building trust by creating an internal stakeholder communication strategy to ensure your customer community strategy is successful.